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MyJax and 630-CITY
The City of Jacksonville’s customer service center. Use it for a missed trash pickup, a pothole, a code complaint, an animal issue during the day, and most other city services that are not an emergency.
- 630-CITY
- (904) 630-2489
- 255-CITY
- (904) 255-2489
- myjax@custhelp.com
- Hours
- Monday–Thursday 8 a.m.–5 p.m., Friday 8 a.m.–7 p.m., Saturday 8 a.m.–noon. Closed Sunday and holidays. Online requests are open all day.
For a public-safety emergency, call 911. For a public-safety issue that is not an emergency, MyJax tells residents to call the sheriff’s non-emergency line at (904) 630-0500. The public works FAQ says potholes, street drainage, and resurfacing also go to 630-CITY. The city’s resources page says to report a code violation through 630-CITY or MyJax. Municipal Code Compliance is (904) 255-7000.